Notes, Terms & Conditions
Austral Surveillance is an independent Australian organisation dedicated to the electronic surveillance industry. Our aim is simple:
"Comprehensive security at a very affordable price"
Warranty and Disclaimer
Austral Surveillance (seller) warrants its products to be in conformance with its own plans and specifications and to be free from defects in materials and workmanship under normal use and service for 12 months from the date of original purchase unless specified otherwise. Sellers obligation will be limited to repairing or replacing , at its discretion, free of
charge for materials or labour, any part which is proved not in compliance with Sellers specifications or proves defective in materials or workmanship under normal use and service. Seller shall have no obligation under this limited warranty or otherwise, if the product is altered or improperly repaired or serviced by anyone other than the seller. For warranty service, return faulty product, transportation prepaid, to address above. Seller has no obligation to attend the buyers location to retrieve the goods, or make repairs onsite.
There are no warranties, expressed or implied, of merchantability, or fitness for a particular purpose or otherwise, which extend beyond the description on the face hereof. In no case shall the Seller be liable to anyone, for any consequential or incidental damages for breach of this or any other warranty, express or implied, or upon any other basis of liability whatsoever, even if the loss or damage is caused by its own negligence or fault.
Seller does not represent that the products it sells may not be compromised or circumvented; that the products will prevent any personal injury or property loss by burglary, robbery, fire, theft or otherwise; or that the products will in all cases provide adequate warning or protection. Customer understands that a properly installed and maintained surveillance and / or security system may only reduce the risk of burglary, robbery, theft or fire without warning, but it is not insurance or a guarantee that such will not occur or that there will be no personal injury or property loss as a
result. Consequently, Seller shall have no liability for any personal injury; property damage or other loss based on a claim that the product failed to give any warning or detection. However, if the seller is held liable, whether directly or indirectly, for any loss or damage arising under this limited warranty or otherwise, regard less of cause or origin, Seller's maximum liability shall not in any case exceed the purchase price of the product, which shall be the complete and exclusive remedy against the seller. No increase or alteration, written or verbal, of the obligations of this Limited Warranty is authorised.
The illustrations, information & specifications presented within this catalogue were correct at time of printing & were based on information supplied by manufacturers.
Austral Surveillance does however reserve the right to change the specifications, designs & prices or discontinue lines presented in this catalogue at itís discretion & without notice.
Austral Surveillance is not liable for typographical errors.
This online catalogue supercedes all others from Austral Surveillance.
Price & Stock Availability
All prices quoted in this catalogue are in $AUD and include GST. Order turnaround ranges from 2 - 5 working days depending on stock availability and geographic location. In the event of an 'out of stock' your order will automatically be placed on a back order unless specified otherwise. Ownership of goods does not pass until proceeds of payment are cleared.
All items less than 3kg and measuring no more than 45 x 15cm are dispatched via uninsured overnight air satchel freighted by Star Trak Express to most destinations.
Satchels are a very safe and economical method of carriage but the contents of these air satchels cannot be insured. Heavier, bulkier items are dispatched via Australia Post road freight. A quote and delivery estimate can be supplied upon application. Insurance
is available here. For freight delivery, a fixed address must be supplied - NOT A PO BOX - as the recipient must physically sign for the goods. We will do our best to meet delivery estimates but cannot accept any liability whatsoever for failure to do so and failure to meet a delivery date shall not prejudice any contract. Delays sometimes occur due to industrial action, aircraft and road transport interruptions or other unforeseeable circumstances.
**All Freight at Buyers Risk**
A cancellation of a customer order can only be made prior to the dispatch of the goods. Upon dispatch our refund policy is automatically applied. Cancellation cannot be made on goods that are not part of our marketed product line that are 'specially ordered' for customers. In addition, larger than average orders that require customised supply cannot be cancelled.
Austral Surveiilance reserves the right to require a non- refundable deposit for special or large orders.
Refund or Exchange
We do not accept the return of goods for refund or exchange unless, at our option:
- The goods are faulty under warranty and neither a repair or replacement can be offered
- Goods that require replacement are out of stock and will not be restocked in the foreseeable future.
All units in this catalogue are sold with the understanding that they will be used for personal purposes only. These units are designed to be used in the home or office where they will not invade the privacy of others. No responsibility will be taken
for equipment misuse which results in legal action.
All customer information collated by Austral Surveillance is done so in the strictest of confidence. As per National Privacy Principles, under no circimstances is any information 'shared' with other organisations for marketing or any other purpose.